LEADERS IN THE PREVENTION & TREATMENT OF PRESSURE ULCERS
1. THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL
AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.
THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY
TRIALS OR CLASS ACTIONS.
BY PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE
TERMS AND CONDITIONS.
YOU MAY NOT ORDER OR OBTAIN PRODUCTS OR SERVICES FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE
TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT
WITH WALGREEN HEALTH SOLUTIONS, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF
THIS WEBSITE’S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.
These terms and conditions (these “Terms”) apply to the purchase and sale of products and services through
https://walgreenhealthsolutions.com/ (the “Site”). These Terms are subject to change by WALGREEN HEALTH
SOLUTIONS (referred to as “us”, “we”, or “our” as the context may require) without prior written notice at any time, in
our sole discretion. The latest version of these Terms will be posted on this Site, and you should review these Terms
before purchasing any product or services that are available through this Site. Your continued use of this Site after a
posted change in these Terms will constitute your acceptance of and agreement to such changes.
2. Order Acceptance and Cancellation. You agree that your order is an offer to buy, under these Terms, all products and
services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or
services to you. We may choose not to accept any orders in our sole discretion. After having received your order, we will
send you a confirmation email with your order number and details of the items you have ordered. Acceptance of your
order and the formation of the contract of sale between WALGREEN HEALTH SOLUTIONS and you will not take place
unless and until you have received your order confirmation
3. Prices and Payment Terms.
(a) All prices posted on this Site are subject to change without notice. The price charged for a product or service will be
the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will
only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling.
All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your
order confirmation email. We are not responsible for pricing, typographical, or other errors in any offer by us and we
reserve the right to cancel any orders arising from such errors.
(b) Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be
received by us before our acceptance of an order. We accept LIST OF APPROVED CREDIT CARDS/OTHER PAYMENT
METHOD for all purchases. You represent and warrant that (i) the credit card information you supply to us is true,
correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you
will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices,
including all applicable taxes, if any.
4. Shipments; Delivery; Title and Risk of Loss.
(a) We will arrange for shipment of the products to you. Please check the individual product page for specific delivery
options. You will pay all shipping and handling charges specified during the ordering process.
(b) Title and risk of loss pass to you upon our transfer of the products to the carrier/delivery. Shipping and delivery dates
are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
5. Return Policy: All returns must be authorized by a Walgreen Health Solutions representative prior to receipt and
issued a Return Materials Authorization (RMA) number. An RMA may be arranged either by calling Customer Service at 1
800-254-5438 or your Walgreen Health Solutions sales representative. Unauthorized returns may be returned to
customer at customer’s expense, destroyed at Walgreen Health Solutions, or subject to additional charges without
credit being issued to customer. This policy applies to all Walgreen Health Solutions customers unless superseded by a
separate written agreement that includes specific return goods terms and conditions1.
All returns are subject to the following criteria:
A. All returns must be authorized by Walgreen Health Solutions and issued a Return Materials Authorization (RMA)
B. Items must be received within fifteen (15) days of issuing the RMA.
C. Return shipping is the responsibility of the customer. We urge you to use a shipping company that allows you to track
an item during shipment. We are not responsible for items lost during shipping and cannot process your return unless
the item is received by a member of our staff.
D. Products are in salable condition and suitable for restocking.
E. Restocking fees may apply as noted in the Restocking Fee Schedule listed below.
F. Credits will be given after receipt of product and warehouse inspection and approval of saleable condition. Refunds
will be issued within fourteen (14) days of receipt minus any applicable fees.
The following condition will not be considered for return:
A. Products purchased more than thirty (30) days prior to return request.
B. The packaging is not in resalable condition (written on, opened, safety seal broken, not in original packaging, and/or
C. The item is a special/custom order item.
D. The item is considered to be a hygiene and/or public safety product, including but not limited to, medical
stockings/hose, single-use items such as PPE (Personal Protection Equipment), and hand sanitizers and are not
returnable under the Federal Drug and Food Administration administrators’ rules for medical devices.
E. Issuance of an RMA number does not guarantee credit. Credit issuance is dependent on confirmation of receipt and
inspection of returned products and is subject to the terms of this policy.
Upon obtaining an RMA, include the following information with each return:
• Customer’s name, address, and account number (if applicable).
• RMA number.
• Original PO number or Walgreen Health Solution order number.
• Lot number and original packaging.
Restocking Fee Schedule
Returns up to thirty (30) days from date of invoice will be issued a 25%/$25.00 minimum restocking fee. Cost of return
freight will not be refunded and is the responsibility of the customer per terms of this policy.
No returns will be accepted after thirty (30) days.
Damages or Shortages
Walgreen Health Solutions goal is to ship every order timely and accurately. To minimize any delays in resolving damage
or shortage issues, Walgreen Health Solutions requires customers to count and confirm all receipts prior to acceptance
of delivery from carrier. All damages should be noted on carrier’s freight bill or bill of lading and countersigned by
customer. Damaged products must remain in original carton, in the event of inspection required by the transportation
company in review of the claim. Please contact us within two (2) business days of receipt of your shipment by contacting
Walgreen Health Solutions Customer Service 1-800-254-5438 or Walgreen Health Solutions will have no obligation to
credit or arrange for product replacement. Products must be returned to Walgreen Health Solutions within fifteen (15)
days of receipt and approval from Customer Service.
This policy is subject to change at the discretion of Walgreen Health Solutions. This policy is subject to modification, as
deemed necessary or appropriate, in order to comply with applicable Federal and/or state laws, rules and regulations.
1Vizient/VA Customers: Please contact our office for return instructions.
6. LIMITED WARRANTY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY
FROM STATE TO STATE.
THIS LIMITED WARRANTY CAN ALSO BE FOUND AT https://walgreenhealthsolutions.com WARRANTY AND IN THE
DOCUMENTATION, WE PROVIDE WITH THE PRODUCTS.
WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCTS PURCHASED FROM THE SITE WILL BE FREE FROM
DEFECTS IN MATERIALS AND WORKMANSHIP.
WE ALSO WARRANT THAT DURING THE WARRANTY PERIOD THE SERVICES PURCHASED FROM THE SITE WILL BE
PERFORMED IN A PROFESSIONAL MANNER AND IN ACCORDANCE WITH GENERALLY RECOGNIZED INDUSTRY
STANDARDS FOR SIMILAR SERVICES. WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES,
INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
TO THE DURATION OF THIS LIMITED WARRANTY.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION
MAY NOT APPLY TO YOU.
OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPAIR, REPLACEMENT OR REFUND AS SET FORTH IN
STATEMENT. OUR RESPONSIBILITY FOR DEFECTIVE SERVICES IS LIMITED TO REPAIR, RE-PERFORMANCE OR REFUND AS
SET FORTH IN THIS WARRANTY STATEMENT. NEITHER ANY PERFORMANCE NOR OTHER CONDUCT, NOR ANY ORAL OR
WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR SUPPLIERS, AGENTS OR EMPLOYEES
WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.
(a) Who May Use This Warranty?
This limited warranty extends only to the original purchaser of products and services from the Site. It does not extend to
any subsequent or other owner or transferee of the product or any transferee or other beneficiary of the service.
(b) What Does This Warranty Cover?
This limited warranty covers during the Warranty Period (as defined below) defects in materials and workmanship in
products and services purchased from the Site.
This limited warranty does not cover any damages due to:
iii. improper cleaning or sanitization,
iv. improper use;
v. failure to follow product instructions or to perform any preventive maintenance;
vii. combination or use with any products, materials, processes, systems or other matter not provided or authorized
in writing by WALGREEN HEALTH SOLUTIONS;
viii. unauthorized repair;
ix. normal wear and tear; or
x. external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
(d) What is the Period of Coverage?
This limited warranty starts on the date of your purchase and lasts for 30 days the “Warranty Period”. The Warranty
Period is not extended if we repair or replace a warranted product or re-perform a warranted service. We may change
the availability of this limited warranty at our discretion, but any changes will not be retroactive.
(e) What Are Your Remedies Under This Warranty?
With respect to any defective products during the Warranty Period, we will, in our sole discretion either: (i) repair or
replace such products (or the defective part) free of charge or (ii) refund the purchase price of such products. We will
also pay for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or
replace the defective products.
With respect to any defective services during the Warranty Period, we will, in our sole discretion, either: (i) repair or re-
perform the defective services free of charge or (ii) refund the purchase price of such services.
(f) How Do You Obtain Warranty Service?
To obtain warranty service, you must call or email our Customer Service Department at 800.254.5438 or
firstname.lastname@example.org during the Warranty Period to obtain an RMA number. No warranty service will be
provided without an RMA number.
(g) Limitation of Liability.
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND
LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE
ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT OR SERVICE THAT YOU HAVE PURCHASED THROUGH THE
SITE, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY LOSS OF PRODUCTION, WORK, DATA, USE,
BUSINESS, GOODWILL, REPUTATION, REVENUE OR PROFIT, ANY DIMINUTION IN VALUE, COSTS OF REPLACEMENT
GOODS OR SERVICES, OR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER
DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
(h) What can you do in case of a dispute with us?
The informal dispute resolution procedure detailed in Section 12 is available to you if you believe that we have not
performed our obligations under this limited warranty or these Terms.
7. Goods Not for Resale or Export. You agree to comply with all applicable laws and regulations of the various states and
of the United States including all Export Regulations, as defined below. You represent and warrant that you are buying
products or services from the Site for your own personal or household use only, and not for resale or export. Products
and services purchased from the Site may be controlled for export purposes by export regulations, including but not
limited to, the Export Control Reform Act of 2018 (ECRA) (Title XVII, Subtitle B of Pub. L. No. 115-232), the Export
Administration Regulations (15
C.F.R. 768-799) for which ECRA is permanent statutory authority, the International Traffic in Arms Regulations (22 C.F.R.
120-128 and 130) and their successor and supplemental regulations (collectively, “Export Regulations”).
8. Intellectual Property Use and Ownership. You acknowledge and agree that:
(a) All uses on this Site of the terms “sell,” “sale,” “resell,” “resale,” “purchase,” “price” and the like mean the purchase
or sale of a license. Each product and service marketed on this Site is made available solely for license, not sale, to you
and other prospective customers under the terms, conditions, and restrictions of the license agreement posted
with/made available to you through a link accompanying the display or description of that specific product or service.
(b) You will comply with all terms and conditions of the specific license agreement for any product or service you obtain
through this Site, including, but not limited to, all confidentiality obligations and restrictions on resale, use, reverse
engineering, copying, making, modifying, improving, sublicensing and transfer of those licensed products and services.
(c) You will not cause, induce or permit others’ noncompliance with the terms and conditions of any of these product
and service license agreements.
(d) WALGREEN HEALTH SOLUTIONS and its licensor(s) are and will remain the sole and exclusive owners of all
intellectual property rights in and to each product and service made available on this Site and any related specifications,
instructions, documentation or other materials, including, but not limited to, all related copyrights, patents, and
trademarks and other intellectual property rights, subject only to the limited license granted under the product’s or
service’s license agreement. You do not and will not have or acquire any ownership of these intellectual property rights
in or to the products or services made available through this Site, or of any intellectual property rights relating to those
products or services.
https://walgreenhealthsolutions.com/, governs the processing of all personal data collected from you in connection with
your purchase of products or services through the Site.
10.Force Majeure. We will not be liable or responsible to you, nor be deemed to have defaulted or breached these
Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is
caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of
God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or
not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts,
strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or
inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or
11. Governing Law and Jurisdiction. All matters arising out of or relating to these Terms are governed by and construed
in accordance with the internal laws of the State of Illinois without giving effect to any choice or conflict of law provision
or rule (whether of the State of Illinois or any other jurisdiction) that would cause the application of the laws of any
jurisdiction other than those of the State of Illinois.
12. Dispute Resolution and Binding Arbitration.
(a) YOU AND WALGREEN HEALTH SOLUTIONS ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT
OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM.
OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN
ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING,
PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT,
INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR
PURCHASE OF PRODUCTS OR SERVICES THROUGH THE SITE,
WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.
(b) The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the
Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by this Section 12. (The AAA Rules are
available at adr.org or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation
and enforcement of this section.
The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this
arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or
the Agreement is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would
be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties
and may be entered as a judgment in any court of competent jurisdiction.
We will be responsible for paying any individual consumer’s arbitration/arbitrator fees. / If you prevail on any claim that
affords the prevailing party attorneys’ fees, the arbitrator may award reasonable fees to you under the standards for fee
shifting provided by law.
(c) You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice
of your intention do so within 60 days of your purchase. The arbitration or small-claims court proceeding will be limited
solely to your individual dispute or controversy.
(d) You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR WALGREEN HEALTH SOLUTIONS
WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN
ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A
PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person’s claims and
may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to
consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be
raised in a court of competent jurisdiction.
If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed, and
the remaining arbitration terms will be
13. Assignment. You will not assign any of your rights or delegate any of your obligations under these Terms without our
prior written consent. Any purported assignment or delegation in violation of this Section 13 is null and void. No
assignment or delegation relieves you of any of your obligations under these Terms.
14. No Waivers. The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future
enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed
by a duly authorized representative of WALGREEN HEALTH SOLUTIONS.
15. No Third Party Beneficiaries. These Terms do not and are not intended to confer any rights or remedies upon any
person other than you.
(a) To You. We may provide any notice to you under these Terms by: (i) sending a message to the email address you
provide or (ii) by posting to the Site. Notices sent by email will be effective when we send the email and notices we
provide by posting will be effective upon posting. It is your responsibility to keep your email address current.
(b) To Us. To give us notice under these Terms, you must contact us as follows: (i) by facsimile transmission to 847-328-
7950; or (ii) by personal delivery, overnight courier or registered or certified mail to 1816 Sherman Avenue, Evanston, IL
60201. We may update the facsimile number or address for notices to us by posting a notice on the Site. Notices
provided by personal delivery will be effective immediately. Notices provided by facsimile transmission or overnight
courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be
effective three business days after they are sent.
17. Marketing Partner. We work with our digital marketing agency partner who has signed NDAs and has access to
website and website analytics for marketing purposes strictly.
18. Severability. If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be
deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these
19. Entire Agreement. Our order confirmation, t / These Terms, the license agreement relating to any product or service
integrated agreement between you and us on the matters contained in these Terms.